Welcome to Zélie. These Terms and Conditions (“Terms”) set out the rules for using our website (the “Site”) and purchasing items from our online store. By visiting or shopping on our Site, you agree to be bound by these Terms. Please review them carefully before proceeding.

1. Introduction

Zélie is built on a commitment to quality and care. These Terms apply to all users of the Site. By accessing or interacting with any part of the Site, you agree to follow these Terms and all applicable laws and regulations.

2. Acceptance of Terms

By using the Site, you confirm your acceptance of these Terms. If you do not agree, please do not continue using the Site. Zélie reserves the right to make changes to these Terms at any time. Your continued use of the Site means you accept those changes.

3. Updates to Terms

We may update these Terms periodically. Any changes will appear on this page, along with the date of the last update. It’s your responsibility to check this page regularly. Continued use of the Site after changes are posted means you accept the revised Terms.

4. Your Responsibilities

You agree to use this Site for lawful purposes only and in accordance with local, national, and international laws. You are also responsible for keeping your account details secure and for all activity that occurs under your account.

5. Product Details

While we make every effort to ensure our product descriptions and images are accurate, slight variations may occur due to lighting, screen settings, or product finishes. We cannot guarantee that items will appear exactly as shown online.

6. Pricing and Payment

All prices are listed in [currency] and may change without prior notice. Payments must be made using the approved payment options at checkout. You agree to provide valid and up-to-date payment and billing information.

7. Shipping and Delivery

We ship to a range of locations. Shipping costs and delivery times will be displayed at checkout and may vary by destination. Zélie is not responsible for customs duties, taxes, or shipping delays outside our control.

8. Returns and Exchanges

We accept returns and exchanges according to our [Returns & Exchanges Policy]. Please refer to it for step-by-step instructions and conditions.

9. Privacy

Your use of the Site is also governed by our Privacy Policy, available [here]. At Zélie, we take your privacy seriously and are committed to handling your personal information responsibly.

10. Intellectual Property

All content on the Site—images, text, branding, graphics, and software—is the property of Zélie and protected under intellectual property laws. You may not use, copy, or distribute this content without prior written permission.

11. Contributions from Users

By submitting content—such as reviews or feedback—you give Zélie the right to use, edit, and publish that content for promotional or commercial use, royalty-free.

12. Account Access & Security

You are responsible for your account security and any activity under your login. Please notify us immediately if you suspect unauthorized access to your account.

13. Limitation of Liability

To the fullest extent allowed by law, Zélie is not liable for any indirect, incidental, or consequential damages arising from the use—or inability to use—the Site or any products purchased through it.

14. Governing Law

These Terms are governed by the laws of [your country], regardless of any conflict-of-law principles that might apply.

15. Dispute Resolution

Any disputes related to these Terms will be resolved through binding arbitration in [your location]. By accepting these Terms, you waive your right to participate in class actions or similar collective proceedings.

16. Third-Party Websites

Our Site may link to external websites. Zélie is not responsible for the content, terms, or privacy practices of those sites. Please review their terms before engaging with them.

17. Contact Us

For questions or concerns about these Terms, please reach out to:
Zélie
info@zelieworld.co

18. Force Majeure

Zélie is not liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to acts of nature, government restrictions, or unforeseen circumstances.